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Frequently Asked Questions

Whether you’re looking for a loan as a short-term solution or an installment loan for longer-term financing, Devon Financial is committed to helping you understand all of the services, options and payment plans available to you. Keep reading to learn more about how we can help.

COVID FAQs

What if I don' have money for an upcoming loan payment

We understand your income may have been impacted and want to work with you. If you are unable to make an upcoming payment, please call us at (773) 596-5341 to further discuss available options for you.v

My loan payment is past due, is there anything you can do to help me?

Please call (773) 596-5341 and one of our Customer Care Specialists will work with you to determine how we can provide relief with your specific circumstance.

Are Devon Financial Service's stores still open?

Yes, Devon Financial Services offers an essential public service and based on the guidance we’ve received and the actions we’ve taken, our stores will remain open for business. In our stores, we’re doing all we can to make you feel safe, comfortable and welcome. Store hours have been altered to allow for additional time to clean and sanitize. Please note that operating hours may be adjusted and/or stores may be temporarily closed as needed. If anything changes, we will make the necessary updates to our Google Pages (find a location near you).

What precautions are being taken in stores?

The safety of our Customers and team members remains our most important concern. We’re working hard to do everything we can by following the latest guidance from the Center for Disease Control (CDC) and state and local health agencies to ensure the health and safety of our Customers, employees and communities.

 

As a result, in stores we are:

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-Increasing our daily cleaning and sanitizing procedures.

-Disinfecting common surfaces more frequently.

-Making hand sanitizers readily available.

-Encouraging everyone to keep a safe distance with friendly signs.

-Altering store hours to allow for additional cleaning procedures and limiting social distancing.

-Encouraging Customers to use the drive-thru where available.

-Educating our employees on best practices recommended by the CDC in order to prevent and reduce exposure.

-Providing masks to our store operators.

-If an employee is experiencing symptoms or may have been exposed to someone with COVID-19, they are asked to stay home. We also ask the same of our guests who may suspect they’re sick.

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What options do I have to manage my loan if I can't visit a store?

We understand your concern with coming into a store, the best way is to contact the store that you took out the loan with. You can find a list of our stores here.

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THE OPERATOR OF THIS WEBSITE IS NOT A LENDER, DOES NOT MAKE CREDIT DECISIONS, AND DOES NOT CHARGE ANY APPLICATION FEES. This Website does not constitute an offer or solicitation to lend.  This Website provides a service wherein by Requesting A Loan, you will be transferred to a third party which will require personal information to be provided to lenders. Devon Financial Services, Inc. neither receives the loan application nor does it store loan application information. This website collects personal information provided by you and uses that information for internal purposes only. Your information provided to third parties may be shared with non-lenders or other intermediary service providers to help connect you with a lender. This service is not available in all states, and the states serviced by this Website may change from time to time and without notice. Providing your information and requesting a loan on this Website does not guarantee that you will be connected with a lender or approved for a loan. The third party lender may perform a credit check or otherwise verify the information you provide. Not all unaffiliated lenders offer loans up to $5000 and not all lenders can provide you with the loan amount you requested. All financial terms of the loan will be provided to you by the lender. Loan terms, conditions, and policies vary by lender, state, and applicant qualifications. You should read all loan documents to ensure you understand the terms of any offered loan before signing and accepting a loan. If you do not agree with or accept the loan terms, you should not sign the loan documents. For details, questions, or concerns regarding your loan please contact your lender directly. In some situations, faxing may be required by the lender. Cash transfer times may vary between lenders and may depend on your individual financial institution. Loan repayment periods vary by lender and state.

 

Borrow Responsibly – A short-term loan should be used for short-term financial needs only, not as a long-term financial solution. Late or missed loan payments may be subject to increased fees and interest rates.  Review your consumer loan documents for full disclosure of all potential fees and charges and when they may be assessed by your lender. Lenders may use collection services for nonpayment of loans. You should seek credit counseling if you have financial difficulties.

 

Consumer Advisory: Devon Financial Services Users, please beware of overseas call centers posing as this brand or other online brands that ask for an advance payment for a loan. Our lenders will never ask for advanced payments. NEVER PAY A LENDER IN ADVANCE FOR A LOAN.

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